(860)-377-0200

FAQ’s

THE INS AND OUTS OF MOWING

Labbe’s Lawn Care Plus LLC is a small, family run business. We currently have two mowing crews, one landscaping crew and a gardener. We pride ourselves on friendly, reliable and professional service time and time again. Be sure to check for other services we offer.

We would like to take this opportunity to share our lawn care mowing policies and odds & ends with you.

Hopefully this will answer most of your questions about our services.

  • Mowing services include weed whacking and blowing clippings off hard surfaces. Services can’t be divided for a reduced rate.
  • We offer weekly and bi-weekly (every other week) services.  
  • You will be mowed on the same day every service*
  • *Holidays, heavy rain or mechanical issues result in a bumped day. (if rain is forecasted for later in the week, we try to do some lawns ahead of time, as well)
  • We DO mow during light rains. Our commercial-grade equipment is designed for such. Our teams are professional and monitor the job quality. They will stop if our product is affected by rain. 
  • We do not mow on major holidays.
  • If you want to skip a week, please notify the office at least one day ahead. (too dry, grass didn’t grow, etc.) 

There is no charge for planned skipped days. 

  • If you are a bi-weekly customer and skip a day, it is likely you will have to wait until the next cycle goes through. (making it a 3 week wait) 
  • If you cancel when the mowing crew arrives at your property, there will be a $40 charge to cover gas and time.
  • We ask that your yard be free of toys, garbage, vehicles and pet droppings.
  • We do not mow or weed whack near vehicles that are parked in mowing areas to reduce the risk of damage. 
  • Labbe’s Lawn Care Plus LLC handles grass clumping with double-mows and blowing rather than bagging. If this re-occurs, we recommend going to weekly mows. We do not bag.
  • We have a set season’s-end date of October 31st.. We will keep coming until then unless you call us.
  • If your grass has stopped growing for the season, please notify the office to end services for the year.
  • We Auto-renew for mowing.  Contact us if you don’t want our services the following year.
  • Preferred method of payment: Credit Card on file. Office will provide link. We charge after each mow, and you will receive a receipt. 
  • Check your spam file if you are expecting an email from us and didn’t receive it.
  • Lawn Care Services are taxed in the State of Connecticut.
  • If you seek services other than mowing or weed whacking, the office will be happy to set up an estimate appointment.
  • PLEASE REPORT ANY ISSUES OR CONCERNS with our work WITHIN 24 hours so we can correct it in a timely manner.

Communication is a key component to our service and we encourage you to reach out with any questions or concerns you may have regarding any aspect of the services we provide.
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THE INS AND OUTS OF SNOW REMOVAL

We have 3 trucks on the road and each covers 3 different plowing areas.

Our guys should be out to mark your driveway. Please return the markers at the end of the season if we have not collected them.

  1. We do not start plowing until AT LEAST 3” have accumulated. If predictions are 12″ or less, we will wait until the end of the storm to start plowing.
  2. Shoveling is an extra charge, if not negotiated with your original price.
  3. We do not have sanders. Reasonable manual sanding available at an extra charge.
  4. If it is a storm that is predicting under 12”, we will delay our start until approximately one hour before the storm is predicted to end in our area.

      (this prevents a double plow/charge)

  • Every 12” counts as one storm. (ie… 20” accumulation is a 2 storm charge)

We will plow more than once to keep up with this accumulation.

  • Please know that our plow routes can take up to 10+ hours EACH.
  • Keep Credit Card on File – no exceptions.  

            We will not be taking cash or checks moving forward.   

  • When the ground doesn’t freeze, the gravel doesn’t freeze. 

             We will no longer offer free gravel-in-yard clean ups . 

             This service can be a scheduled job in the spring  for $82/hr per guy.

Please feel free to reach out at any time if you have any questions/concerns.